Q: How can I apply for Recycle & Reward Honor Reward Programme?
A: You can fill up our online registration form that can be found at
www.recycleandreward.my/register. Other option is to fill in the application form. You can retain the application form by calling
Recycle & Reward hotline number 0142397037.
Q: Can I still register even if I don't have a MyKad?
A: Yes you can. You may put in your Passport number inside at where they request MyKad number instead. For companies or organization, you may put in company or organization registration number.
Q: Is there a membership fee?
A: Yes. The membership is free and open to anyone in Malaysia. But you need to pay RM 50 lifetime to upgrade your account to Premium account in order to get door-to-door collection services.
Q: How can I pay to upgrade my account to PREMIUM?
A: You only need to pay it during the first time collection or you can bank-in or account transfer to our account as below :
Bank: CIMB Bank
Account Name: Recycle & Reward
Account No: 1237 0000 6701 04
Please email proof of transaction (e.g transaction slip, screen shot) to info@recycleandreward.my. Failed to do so, may result your upgrade process take longer to process.
Q: Do we get receipt on our payment?
A: Yes you will. But receipt is only send through to your email only. If you don't have an email address, we will the receipt to be send to your mobile number on request.
Q: When do I get the Green gunny sack? How many Green gunny sack that I will be getting?
A: After you have upgrade your account to PREMIUM, you are automatically eligible to received Green gunny sack for FREE. At minimum, each customer would received at minimum two (2) gunny sack but customer with more waste, can have more.
Q: How do I earn Honour Reward points?
A: You can obtain your reward points simply by giving us your collection of recyclable materials. You can either send to us or informing is for collection.
Q: How do I go about arranging for collection services?
A: You need to call our
hotline number Please call at least 48-hours earlier to arrange your collection time. Booking is based on first come first serve basis.
Q: What is your operation time?
A: Collection is made everyday except Friday and public holiday from 9 AM to 6 PM. Our customer service is open on weekdays from Monday to Friday from 9 AM to 6 PM.
Q: How I want to book my collection after 6 PM or on public holiday?
A: SMS your detail in this format BOOK [MyKad number] [Prefer date] [Prefer Time] to our hotline number. E.g BOOK 881212051234 17/08/2010 10:00 AM. Then during the operation hour our operator will call back to confirm the booking.
Q: What is the minimum amount of recyclables before I can call for collection?
A: At minimum you need to have at least two (2) full Green gunnies full of recyclables or two (2) black dustbin bags full.
Q: Can I ask to do collection from places other than the one registered?
A: Yes, we may do collection other than address that you have registered but you need to tell it beforehand. We suggest you open different account for easy management and tracking of your recycling activties.
Q: What is the currency exchange that Recycle & Reward used?
A: RM0.10 = 1 Green Point
Q: Will the point earn expires?
A: No. your point will not expire at any time. You may redeem your points by choosing any item the catalogue or cash back.
Q: Can my Honours Reward points be converted to cash?
A: Yes. With our flexible program, you are allowed to convert your points into cash but a small amount handling fee is charged. We hope that our flexible and attractive programme will motivate even more people to join in and contribute to our programme.
Q: How can I check my points balance?
A: You can check your point balance by login at at www.recycleandreward.my/account or by contacting us at our hotline number 0142397037.
